Refund policy

ALL IN STORE PURCHASES ARE FINAL SALE

ONLINE ORDERS: ALL items with the EXCEPTION OF ALL SALE ITEMS offered at a discounted rate or under the sale category, SPECIAL/PREORDERS, ACCESSORIES, AND JOVANI STYLES are eligible for a return, please see below exception & rules:

  • All returns must be sent back in original condition.
  • Original tags must be attached & intact.
  • Items must be returned unused, unwashed, smoke free, deodorant free, make-up free and damage free.
  • If you feel you have received a defective or damage item, please contact LDI by email at: info@shoplisadean.com within 24 hours of the delivery date.

How to make a return

  • Return for an exchange:
    • Email info@shoplisadean.com within 3 business days of receiving the item to request a return for exchange. Please include the Order Number, product, and size you are returning and list the item and size you would like replace with.
      • NOTE: Please check item availability online to make sure the item you want is in stock.
    • Exchange will only be available for in stock items.
    • If there is a price difference in the item, you will be responsible for any additional and Lisa Dean will refund any overage.
    • Return and exchange shipping and cost are the customers responsibility.
    • The replacement item will ship within 3 business days once the exchanged item is received.
  • Return for a refund:
    • Email info@shoplisadean.com within 3 business days of receiving the item to request a return for refund.
    • Once accepted, return must be postmarked within 10 days of the receipt of order.
    • Return shipping and costs are the customers responsibility.
    • A 10% processing and restocking fee will be applied when processing.
    • Returns are applied to original payment method within 5 – 10 business days.
  • No returns for store credit.
  • When mailing a return.
    • Please ensure your items are securely packaged. LDI is not responsible for items that are lost or damage during their return.
    • Please provide a copy of the original receipt, including your name and order number in the package.
    • Send returns to the following address: 38 Piazza Ln. Colleyville, TX 76034
  • Returns are processed within 3 business days of receipt and you will be e-mailed or contacted when your return has been processed.
  • AN INELIGIBLE RETURN AND/OR EXCHANGE ITEM WILL BE DONATED TO A LDI FAVORITE CHARITY.